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Shipping & Returns

Shipping Policy

Shipping Methods:

  • Standard Shipping: Delivers within 5-7 business days.

  • Expedited Shipping: Delivers within 2-3 business days.

  • Next-Day Delivery: Available for orders placed before 12 PM on weekdays.

 

Shipping Costs:

  • Standard Shipping: Free for orders over ￡50. For orders under ￡50, a flat rate of ￡5 applies.

  • Expedited Shipping: A flat rate of ￡15 applies.

  • Next-Day Delivery: A flat rate of ￡25 applies.

 

International Shipping: We offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please see our website or contact customer service for specific information regarding international shipping rates and policies.

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Packaging: All items are securely packaged in eco-friendly materials to ensure they arrive in perfect condition. Our packaging is designed to minimize waste while protecting your purchase.

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Tracking Your Order: Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package's progress directly on our website or through the courier's tracking system.

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Delivery Issues: If you encounter any issues with your delivery, such as a delay or missing package, please contact our customer service team at support@example.com. We are here to help resolve any problems and ensure you receive your order promptly.

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Important Note: Please ensure your shipping address is correct at the time of order to avoid delays or issues with delivery. If you need to update your shipping address after your order has been placed, please contact us as soon as possible.

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We are committed to providing you with a smooth and timely delivery experience. Thank you for shopping with us!

Return & Refund Policy

Easy Returns: If you are not completely satisfied with your purchase, we offer an easy return process. You can return the item within 30 days of receipt for a full refund or exchange. Please ensure that the item is unused and in its original condition with all tags and packaging intact.

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Steps to Return a Product:

  1. Contact Us: Reach out to our customer service team via email at support@flarenova.com to initiate a return. Please provide your order number and the reason for the return.

  2. Receive Return Authorization: We will send you a return authorization and instructions on how to send the items back to us.

  3. Ship the Product: Pack the item securely and send it back to us using the provided shipping label. Please note that return shipping fees are the responsibility of the customer unless the return is due to a defect or incorrect item sent.

 

Refunds: Once we receive and inspect the returned item, we will process your refund. If the item is in acceptable condition, a full refund will be issued to your original payment method within 7 business days. Please note that it may take an additional 3-5 business days for the credit to appear on your account.

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Exchanges: If you prefer to exchange an item, please follow the same return process. Once the returned item is received, we will send out the replacement item.

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Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately at support@flarenova.com. We will arrange for a replacement and cover all shipping costs associated with the return of the damaged or incorrect item.

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We aim to make your shopping experience as risk-free and enjoyable as possible. Thank you for choosing us for your needs!

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